PRIVACY POLICY & COOKIES

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

WHO WE ARE?

This website www.eagle4x4.com is owned by Eagle 4×4 Limited;

Eagle 4×4 Limited
Unit 7
Precesion Way
Alcester
B49 6EP

Tel 01386 831 574
Company Number 09839385

Eagle 4×4 are the data controller, we are registered with the information commissioner. If you have any questions around how we process your personal data, please contact i[email protected]

WE TAKE YOUR PRIVACY VERY SERIOUSLY. IT’S OUR COMMITMENT TO:

• – Only process your personal data in a way in which you would expect
• – To keep your data safe and secure
• – To ensure the partners we work with to deliver contractual obligations process your data on our behalf in a secure manner
• – We will not sell your data

WHAT PERSONAL DATA DO WE HAVE AND WHY DO WE HAVE IT?

What data	What we use it for	Legal condition
Name	– Know who has purchased products and manage a smooth process	– Performance of contract
	– To address communications and deliveries to	– Performance of contract
	– Associate payments and refunds correctly	– Performance of contract
	– Deliver goods	– Performance of contract
	– Marketing purposes	– Consent
Address details	– Send product that you have purchased	– Performance of contract
	– Send postal marketing	– Consent
Phone number and email address	– To respond to enquiries and other communications	– Consent
	– To enable smooth on time deliveries	– Performance of contract
	– To send marketing communications	– Consent
	– To send purchase confirmations, copy of invoice and to provide to the courier should it be required	– Performance of contract
Details about the products that you have purchased	– To supply the correct product	– Performance of contract
	– Support any warrantee claims/trace products	– Performance of contract
	– For tax purposes	– Statutory obligation
Payment data	– Process payment for purchases or provide refunds	– Performance of contract
Make and Model of vehicle	– To personalise the website, offers and communications	– Consent
Voice recordings	– Training purposes	– Legitimate interests: to ensure phone calls are professional and we don’t ask for your personal data unnecessarily

ANYTHING ELSE?

Where you have signed up to our newsletters, either by post, email or both, you can at any stage decide to stop. It’s a straight forward process. On our emails there’s an unsubscribe link at the bottom, simply follow the link to unsubscribe.

If it’s postal marketing you want to stop, the easiest and quickest way to stop this is to give us a call so we can put a stop to any future postal marketing communications. You could also email us to tell us the same.

There is a pixel in our email marketing communications, this tells us if you’ve opened the email and clicked on any links. This helps us understand what our customers do and don’t find of interest. Unfortunately, we (and the email provider) are unable to switch this function off, but you can unsubscribe at any time.

If you have decided at any stage to unsubscribe from newsletters and other marketing communications, we will keep a copy of it to ensure you don’t get any more in the future.

ARE THERE ANY RECIPIENTS OF YOUR DATA?

There are a two different categories of recipients; the first are courier companies we use to deliver the products you’ve purchased from us. The second categories are the third parties on our website, for instance, google (who we use for analytics of how the site is being used) and Facebook (a direct link between our site and our Facebook page). In both cases they will be using the data you provide to them. For more information see our cookie policy.

HOW LONG DO WE KEEP YOUR DATA FOR?

This will depend on what it is, all details pertaining to orders will be kept for 7 years so we can comply with statutory obligations regarding tax. There’s also warranties to consider, so if a warranty is longer than 7 years, we’ll retain your information in this regard.

From a marketing perspective, we’ll keep your data until you unsubscribe or ask us to stop.

HOW DO YOU ACCESS YOUR DATA AND FIND OUT WHY WE PROCESS IT?

We think the information contained on this privacy notice will be able to inform you as to what personal data we process of yours, why, what lawful bases we are relying on, if we share it with anyone else, your rights in relation to its processing and more.

However, it is your right should you wish to find out specifically what we hold on you. If that is the case, the easiest way to find out is to get in touch by emailing us at [email protected], we’ll send you a short form to complete which will help us identify all your information in the quickest possible way.

That’s not the only way you can get hold of this information, you could give us a call or simply an email stating that you wish to do a subject access request.

WHAT IF YOU WANT TO STOP US FROM USING YOUR PERSONAL DATA?

There are a couple of occasions where you might object to us processing your data, they are:

Direct Marketing: In this instance, you can unsubscribe or object to the processing. We will of course take you out of any further marketing communications but retain your details in this regard on a suppression list to ensure we don’t send you any marketing communications in the future.

Legitimate interests: In this situation, if you feel that what we are processing and why based on our legitimate interests are outweighed by your legitimate interests, please get in touch. We’ll revisit the original balancing test and do a re-assessment.

If after doing a re-assessment we believe we have a compelling reason to retain and process your data, we’ll write to you to keep you informed of our decision.

Withdrawing consent

If we’re relying on consent for anything, such as keeping you updated with opportunities that might be of interest considering your skills sets and aspirations and you no longer want us to, simply unsubscribe or email us asking us to stop. The email address you can use is [email protected]

HAVING YOUR DATA DELETED

There are certain circumstances where you could have your personal data deleted. They are:

• – If the original purpose for processing has ceased
• – If processing was based on consent and you have now withdrawn consent and we have no further legitimate grounds to continue to process
• – You have objected to processing based on legitimate interests and your legitimate interests outweigh ours.
• – If the law requires us to delete it
• – If the processing is unlawful in the first place.

However, we may still be required by law to process your personal data, if so we’ll write to you and let you know.

YOU CAN RESTRICT USE OF IT IF:

It’s not accurate, the processing is unlawful, but you don’t want it deleting, it’s not relevant other than in the defence of a legal claim or you’ve already asked us to stop using it and are waiting for us to respond to you. With all of these, just let us know, you can email us [email protected]

IF YOU WANT TO MAKE A COMPLAINT ABOUT HOW WE USE YOUR PERSONAL DATA:

In the first instance please get in touch, we want to know why you are unhappy, so we can put it right. You can write to us at the address at the top of this notice or email us at [email protected]

if your still not satisfied, you can contact the Information Commissioners Office, https://ico.org.uk/concerns/

MONITORING

We may also monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server such information enables us to assess our users, to build a profile. We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read our section entitled cookies.

USE OF COOKIES

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons, for example, to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to aboutcookies.org.

We may also disclose aggregate statistics about visitors to our website customers/sales in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

First Party Cookies

eagle4x4.com uses cookies for the following applications:

• Forms authentication cookie; used for authenticating registered customers.
• Customer cookie; used to identifier guest customers.

Third Party Cookies

We work with carefully selected suppliers who also use cookies on our website. We don’t control the setting of some of these cookies so for more information about please visit the relevant third-party website.

• Google Analytics; read how Google Analytics uses cookies. Names of cookies used: __utma, __utmb, __utmz, __utmv, __utmx.
• Statcounter; used to determine whether you are a first-time or returning visitor and to estimate unique visits to that site. No personal information is stored in the cookie. Reference: Statcounter Cookies. Name of cookie used: is_unique
• Facebook; we make use of the ‘like’ plugin as a convenience for our visitors. See their data use policy. Name of cookie used: datr

Managing Cookies

To manage individual cookies or to enable blocking of cookies please refer to the documentation for your browser.

• Internet Explorer
• Apple
• Google Chrome
• Firefox
• Blackberry
• Opera

SECURITY

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by password and username which are unique to you;
• we store your personal data on secure servers;
• payment details are encrypted using SSL technology

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

YOUR RIGHTS

If you are concerned about your data, you have the right subject to the payment of a small fee to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.